Frequently Asked Questions


Scarf Care
To preserve the quality of this product, store flat and untied. Avoid contact with rain, water and other chemicals, and entrust it to a professional dry cleaner when needed.

Shipping & Returns


• Complimentary ground shipping within 7 to 10 business days
• In-store collection available within 1 to 7 business days
• Next-day and Express delivery options also available
• Purchases are delivered in a black box with silk paper wrapping the product.
• See the delivery FAQs for details on shipping methods, costs and delivery times


• Easy and complimentary, within 30 days
• See conditions and procedure in our return FAQs


Your purchases are delivered in a black box.
During checkout, you can include a card with a personalized message and a priceless invoice.
Customers can exchange gifts. For more details, please contact Customer Service.