Big Candle

With loving care, you can preserve the condition of your product for longer. Here are some recommendations on how to care the candles.

• Trim the wick to 5mm before each use to prevent smoke.
• Let it melt evenly to the edges on first lighting to prevent uneven melt.
• Avoid drafts for a uniform flame.
• Avoid burning more than 4 hours at a time to extend its lifespan.
• Keep the wax clean of debris and blow out the candle without blowing out.

If you have any other questions or queries with respect to caring for our products, please contact us at: atencionalcliente@philos.com.ar

Payment Methods
You can pay with cash, bank transfer, debit and credit cards.
You may use the following credit cards: Visa, Mastercard, American Express, Naranja, Tarjeta Shopping, Nativa, Cencosud, Cabal and Argencard via Mercado Pago.
You can pay cash by means of Pago Fácil, Rapipago, the Link and Provincia Net ATM networks, and Mercado Pago.
To inquire about other means of payment please write us at: atencionalcliente@philos.com.ar

Promotions
Pay by bank transfer and receive a 15% discount. When you make your purchase, you will receive the corresponding instructions by e-mail.

Interest-free installments
When you select the option for a credit card payment via Mercado Pago, you will be offered the option to pay in 3 interest-free monthly installments when you use a Visa, Mastercard or Bank issued Amex.

Exchanges can be made within a maximum period of 30 calendar days from the date of receipt of your order. Returns can be made within a maximum period of 72 business hours from the date of receipt of the order.

The return charge will not be charged in the event that the return is due to a defective product or error in the product sent. In any other case, the charge will be borne by the buyer.

To proceed, write us at atencionalcliente@philos.com.ar and include the following information: order number / item to exchange or return / reason (exchange or return), either for store credit or a credit card refund.

Once we have received this information, our Customer Service department will contact you to coordinate the exchange or return as soon as possible. Items must be in the same condition in which they were delivered, unused and with the original packaging and labels in good condition.